Privacy Policy & Terms of Service

Privacy Policy

This Privacy Policy describes how EmDash Digital ("we," "us," or "our") collects, uses, and shares information when you visit this website or interact with our AI phone receptionist demo. By using this site you agree to the practices described below.

Information We Collect

Information you provide directly

• Name, phone number, and email address submitted through the contact form
• A description of your project or service need
• Any other information you choose to share in free-text fields

Information collected automatically

• IP address, browser type, and operating system
• Pages visited, time spent on each page, and referring URL
• Device type and screen resolution

Information collected during AI phone calls

If you call the demo number to test the AI receptionist, your call may be recorded. See the AI Phone Calls section below for full details.

How We Use Your Information

• To respond to inquiries submitted through the contact form
• To demonstrate our services to prospective clients of EmDash Digital
• To analyze site performance and improve the user experience
• To comply with legal obligations

We do not sell your personal information. We do not use it for automated profiling or advertising targeting.

Sharing & Disclosure

We do not sell, rent, or trade your personal information. We may share it only in the following limited circumstances:

• Service providers: Third-party tools that help us operate this site (e.g., form processing, analytics, hosting). These providers are contractually prohibited from using your data for their own purposes.
• Legal requirements: If required by law, court order, or government authority.
• Business transfer: In connection with a merger, acquisition, or sale of assets, with appropriate confidentiality protections.

Cookies & Tracking

This site may use cookies and similar technologies to understand how visitors use it. These include:

• Essential cookies: Required for basic site functionality.
• Analytics cookies: Help us understand aggregate traffic patterns. No personally identifiable data is tied to these.

You can disable cookies in your browser settings. Doing so will not significantly affect your ability to use this site.

AI Phone Calls

The phone number on this site connects to an AI-powered receptionist operated by EmDash Digital for demonstration purposes. By calling this number:

• You consent to your call being answered by an automated AI system, not a human.
• You consent to the call being recorded for quality assurance and product improvement.
• You acknowledge that the business ("Pawnee Home Services") is fictional and no actual home services will be scheduled or performed.
• Call recordings are retained for up to 90 days and are accessible only to EmDash Digital staff.

If you do not wish to be recorded, please do not call the number.

Your Rights

Depending on your location, you may have the right to:

• Request access to the personal information we hold about you
• Request correction of inaccurate information
• Request deletion of your information
• Opt out of any marketing communications

To exercise any of these rights, contact us at the address in the Contact section below. We will respond within 30 days.

Terms of Service

Acceptance

By accessing or using this website, you agree to these Terms of Service. If you do not agree, please do not use the site.

Nature of the site

This website is a demonstration created by EmDash Digital to showcase web design and AI receptionist capabilities for home services businesses. Pawnee Home Services is a fictional company. No actual home services are offered, scheduled, or performed through this site.

Permitted use

You may use this site for lawful purposes only. You may not:

• Attempt to gain unauthorized access to any part of the site or its underlying systems
• Use automated tools to scrape, crawl, or harvest content without written permission
• Use the site in any way that could damage, disable, or impair its operation
• Submit false, misleading, or harmful information through any forms

Intellectual property

All content on this site — including text, images, design, and code — is owned by or licensed to EmDash Digital and is protected by applicable copyright and trademark law. You may not reproduce or redistribute any content without prior written consent.

Disclaimer of warranties

This site is provided "as is" without warranties of any kind. EmDash Digital makes no guarantees regarding uptime, accuracy, or fitness for a particular purpose.

Limitation of liability

To the maximum extent permitted by law, EmDash Digital shall not be liable for any indirect, incidental, special, or consequential damages arising from your use of this site.

Changes to these terms

We may update this policy and these terms at any time. Continued use of the site after changes are posted constitutes acceptance of the updated terms. The effective date at the top of this page will reflect the most recent revision.

Governing law

These terms are governed by the laws of the State of Florida, without regard to conflict-of-law principles.

Contact

Questions about this policy or requests to exercise your data rights:

• Email: hello@emdashdigital.com
• Phone: (941) 770-9275